WHEN WILL MY ORDER ARRIVE?
At checkout, you get to CHOOSE when your order arrives.Due to the large number of orders, we are currently speeding up the delivery for everyone. Since we ship the goods after fishing on the spot, we cannot guarantee that the delivery time will be very fast. Our delivery is cold chain transportation. Don't worry, we will arrange delivery for you as much as possible within 7 days! We deliver Tuesday through Friday for all orders. Delivery times will vary, we can not guarantee a delivery time for any order. During the holiday season, deliveries may be as late as 8-9pm in rural areas.
When expecting the arrival of perishables, we recommend that you be prepared for this, by setting up notifications of delivery updates.
The Fedex Tracking Number for your shipment will be emailed to you on the evening your order is picked up.
NOTE: There is a good chance the delivery driver will NOT knock upon arrival; although we request that they knock. Check often and refer to your tracking # status.
HOLIDAY SHIPPING SCHEDULE 2022
In observance of the many National Holidays and our shipping carrier's schedules, we will not be shipping orders for delivery on the following dates;
- Monday February 14th (Valentine’s Day)
- Sunday April 17th (Easter)
- Sunday May 8th (Mother’s Day)
- Monday May 30th (Memorial Day)
- Tuesday May 31st
- Monday July 4th (Independence Day)
- Tuesday July 5th
- Monday September 5th (Labor Day)
- Tuesday September 6th
- Thursday November 24th (Thanksgiving Day)
- Friday November 25th
- Saturday November 26th
- Sunday December 25th (Christmas Day)
- Monday December 26th
- Tuesday December 27th
- Sunday January 1st 2023 (New Years Day)
- Monday January 2nd 2023
- Tuesday January 3rd 2023
**For any delivery date questions, EMAIL US.
Total shipping fees will be calculated at checkout, based on your address. The total ship fee will vary between $0 and $9.99 depending on which product(s) you select. 100% of our orders ship from ALASKA.
Orders ship via FedEDX; overnight, 2day, and ground (in some areas). We are unable to ship to APO/FPO, P.O. Boxes, rural routes, and destinations outside the U.S.A. If you're unsure about delivery to your address, please contact us prior to placing your order. We ship all packages with Authorized Release. Meaning the Package may be left by the carrier at your door if the carrier feels it is safe and secure to do so. Please note, the drivers are asked to knock and may not do so. Refer to the tracking number status with FedEX. We recommend that you make arrangements to have someone available for delivery. Packages that are not left at the door will be returned to the station for re-delivery the following day or available for pick up at the local carrier's station. Please be aware that we do not guarantee products after the first attempt of delivery.
ALASKA FOOD BOX is not responsible for packages that are delayed due to inclement weather, however, we do our best to track potential weather systems that could effect your order. ALASKA SEAFOODBOX reserves the right to hold or release orders based upon the probability of your order arriving on-time and fresh.
Customers are held responsible to input their correct SHIPPING ADDRESS. This includes Name, Street, City, State and Zip Code. Once the shipment has been picked up by FedEX, there will be a $9 address change fee charged to update the corrected address once the order is in FedEx' possession. We will not refund or reimburse those orders that were not delivered on time due to an incorrect address.
Note: we are not responsible for shipments that are stolen from residence after delivering.
IMPORTANT HOLIDAY 2021 INFORMATION:
ALASKA SEAFOODBOX will be fulfilling thousands of orders daily during this holiday season. We are grateful for the opportunity to delight so many customers with fine ALASKA lobster and seafood. With the increased volume and limitations of the carriers, we’ve been capped to a certain amount of orders per day that we can ship. We highly recommend ordering well in advance and if you’re ordering frozen products have them delivered sooner than later. You can easily store them in your freezer until ready to use.
Effective Nov 1, 2021 through Jan 16, 2022, the Fedex commit time guarantee is paused. This means your shipment can be delivered at any time of the day during the peak holiday season, due to the high volume they are handling. If timing is critical for your order, we recommend you have it delivered the day before your planned experience. With that, AFB can not guarantee delivery of your shipment within the commit time shown on your Fedex tracking details.
Due to the extremely high volume of orders being packed and shipped, order changes must be done at least 48 hours in advance, during this holiday season. Shipping labels are being printed at least 2 days in advance of your order shipping date. If your order shipping label has already been printed, it’s highly unlikely we’ll be able to make any changes. We will not be able to add additional items to any order or modify the quantity or size. Any address corrections, after the label has been printed will need to be done by a AFB representative with Fedex online. AFB can not guarantee that an address correction does not cause a delay in delivery.